A Savage kickboxing gym closed abruptly this week, with a statement left on the door and online saying the owners could no longer make it work.
Some members are now concerned about refunds and other questions about the sudden announcement.
The fitness kickboxing franchise, iLoveKickboxing, opened at 8160 Egan Drive in the fall of 2016. At the time it was one of 150-plus iLoveKickboxing studios, and the fourth in Minnesota.
On Feb. 3, it closed effective immediately. The notice was also posted on the gym's Facebook page and shared with members over email.
The statement thanked members for their support and provided an email address to send requests for refunds and information for transferring memberships to the Apple Valley location. It did not provide a reason for the closing.
Savage resident Kevin Lindow recently purchased a charter membership to the Savage iLoveKickboxing location, along with his fiancé and her mother. He said the roughly $1,000 package acted as a lifetime membership, leaving only taxes and fees to pay once a year.
He said some members were approached with the offer in recent months. With the closure, Lindow said the push for customers to buy lifetime memberships seems "disingenuous."
Requests for comment from the location's management and owners, management at the Apple Valley location and corporate headquarters by phone, text, social media and email this week weren't returned.
Lindow said management of the Apple Valley iLoveKickboxing location told him his charter membership couldn't be honored, and he says they told him they'd never heard of that type of lifetime membership.
In another Facebook post on Feb. 3, Franchise Manager Ashley Snedeker wrote: "I know many of you are concerned with your refunds. I assure you will receive them! Please follow the guidelines in the original post and send an email stating what you think you are owed. There is a separate financial account to handle this, your money will be returned."
"We truly exhausted every option to make this work," she continued. "Ownership has put their all into this gym and never taken a penny for everything they have invested."
Lindow said the influx of cash from the lifetime memberships makes him wonder what happened. He also says he didn't see any signs that the business was struggling in the months leading up the closure, saying classes were well attended and new instructors were hired regularly.
"It's so abrupt and so sudden," he said.